Job Description
Join our award-winning customer experience team in the heart of San Jose! InnovateComm Solutions is seeking passionate Full-Time Call Center Agents to deliver exceptional support to our global clientele. Enjoy a collaborative environment, comprehensive training, and opportunities for career advancement in a rapidly growing tech hub. We offer competitive compensation, health benefits, and a vibrant workplace culture focused on employee growth and recognition.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training programs to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Type 40+ WPM with basic computer literacy
- Ability to work flexible shifts including weekends
- Fluency in English (bilingual Spanish/Mandarin valued)