Job Description
Ready to launch your career in customer support? Nexus Solutions Group is seeking enthusiastic Customer Support Trainees to join our dynamic team in Kansas City, MO. Start tomorrow with paid training! No prior experience required – we provide comprehensive onboarding to equip you with the skills needed to excel. Enjoy a supportive environment, competitive benefits, and clear career progression paths. Join us in delivering exceptional service and making a real impact!
Responsibilities
- Provide responsive, empathetic customer support via phone, email, and chat
- Document interactions and resolve issues efficiently using CRM systems
- Collaborate with senior team members to resolve complex escalations
- Continuously improve product knowledge through training modules
- Contribute to team goals and maintain performance metrics
- Identify process improvement opportunities and suggest solutions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Positive attitude and resilience in fast-paced environments
- Ability to work flexible hours including evenings/weekends
- U.S. work authorization required