Job Description
Join our award-winning customer service team in Plano, TX! We're offering a $1,500 sign-on bonus for qualified Call Center Agents who start before December 31st. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Apply today to secure your spot!
At Apex Solutions Group, we believe in empowering our team members with cutting-edge technology and ongoing training. As a Call Center Agent, you'll be the voice of our brand, delivering exceptional experiences that drive customer loyalty and business success. Our modern Plano campus features flexible schedules, wellness programs, and opportunities for career advancement.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues using CRM software
- Meet/exceed KPIs including average handle time (AHT) and customer satisfaction (CSAT)
- Document all interactions accurately in Salesforce and Salesforce Service Cloud
- Collaborate with technical teams to resolve complex escalations
- Participate in quarterly product knowledge training and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Type 40+ WPM with strong computer navigation skills
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy