Job Description
Join our award-winning team at Nexus Communications as an Immediate Hire Call Center Agent in Dallas, TX! We're seeking dynamic professionals to deliver exceptional customer experiences while enjoying competitive compensation, flexible scheduling, and rapid career advancement. No experience? No problem – we provide comprehensive paid training!
Why Nexus Communications? As a leader in customer engagement solutions, we offer:
- Immediate start dates (begin within 48 hours of hiring)
- Comprehensive benefits package (health, dental, vision)
- Performance-based quarterly bonuses up to $1,500
- Tuition reimbursement for career development
- Modern, tech-enabled workspace in Downtown Dallas
Responsibilities
- Handle 50-80 inbound/outbound calls daily across diverse industries
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs: 85% CSAT, <120s AHT, >90% FCR
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams to resolve complex escalations
- Participate in daily huddles and monthly performance reviews
- Maintain compliance with TCPA and FCC regulations
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or call center experience
- Type 35+ WPM with 95%+ accuracy
- Proficiency in CRM software (Salesforce, Zendesk, or similar)
- Flexible availability: weekdays, weekends, and holidays
- Strong problem-solving and de-escalation skills
- U.S. work authorization and clear background check