Job Description
Are you looking for a rewarding career opportunity in Denver, Virginia?
Apex Solutions Inc. is currently hiring Night Shift Customer Support Representatives with no prior experience required. We are looking for motivated individuals who are ready to start immediately and want to build a long-term career in a fast-paced environment.
Our team operates on a night shift schedule, offering a unique opportunity for those who prefer working during the evening hours. We provide comprehensive paid training and a supportive team culture to help you succeed from day one.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- No experience necessary; we provide full training.
- Stable Full-Time employment.
- Health, dental, and vision insurance options.
- Opportunity for growth and advancement within the company.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Enter and update customer information accurately into the CRM database.
- Follow standard operating procedures (SOPs) to ensure compliance and high service quality.
- Assist in troubleshooting basic technical issues for our clients.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Maintain a professional and polite demeanor at all times, even during high-volume periods.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Reliable computer and high-speed internet connection are mandatory.
- Ability to work flexible night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Basic computer literacy and typing skills.
- Willingness to learn new software and company policies quickly.