Job Description
Join Denver Tech Solutions as an Entry Level Remote Customer Support Specialist and launch your career in tech! We're urgently hiring motivated individuals with no prior experience to provide exceptional customer service through phone, chat, and email. Enjoy flexible remote work with full benefits, paid training, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers seeking an exciting start in the Denver tech scene!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues using troubleshooting guides and knowledge base resources
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent required; college degree preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Self-motivated with ability to work independently in a remote setting
- Must have reliable high-speed internet and quiet home office space