Job Description
We are seeking a motivated Night Shift Customer Support Representative to join our dynamic team in Portland, Oregon. This is an excellent entry-level opportunity for individuals looking to kickstart their career in customer service and technical support. You will be the voice of Nexus Solutions, ensuring our clients receive top-tier assistance during our peak operational hours.
At Nexus Solutions, we value reliability, empathy, and problem-solving skills. If you are self-disciplined and thrive in a quiet, focused environment, we want to hear from you. You will receive comprehensive training, competitive pay, and a clear pathway for career advancement.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Night Shift Premium: Enjoy a 10% shift differential.
- Health Benefits: Medical, dental, and vision insurance for full-time employees.
- Professional Growth: Internal promotion opportunities and mentorship programs.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during night shift hours.
- Provide accurate information regarding products, services, and account status.
- Troubleshoot basic technical issues and guide customers through resolution steps.
- Log all interactions and issue resolutions into our CRM database with high attention to detail.
- Collaborate with the day shift team to ensure seamless workflow and knowledge transfer.
- Escalate complex or unresolved issues to senior support leads promptly.
- Maintain a positive and professional demeanor while handling high-volume tickets.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and typing proficiency (40+ WPM).
- Must be available to work rotating night shifts (e.g., 7:00 PM to 3:00 AM).
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Previous customer service experience is a plus but not required for qualified candidates.
- Must pass a background check and drug screening.