Job Description
Launch Your Career with Comprehensive Training in Chicago!
Apex Solutions is a leading provider of customer experience solutions, and we are looking for dedicated individuals to join our Night Shift Operations Team. We believe in investing in our people, which is why we offer full training provided for all new hires. This is an excellent opportunity for anyone looking to start a career in customer service or technical support with no prior experience required.
Join a dynamic team in the Loop and enjoy a stable schedule with competitive benefits.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Provide accurate product information and resolve technical issues for our clients.
- Document all customer interactions and account updates in our internal CRM systems.
- Collaborate with cross-functional teams to ensure service excellence.
- Identify customer needs and suggest appropriate solutions to enhance satisfaction.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED is required.
- Must be available to work night shifts (e.g., 7:00 PM - 4:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal communication skills and a positive attitude.
- Ability to learn new software quickly during training.