Job Description
Are you looking for a stable job with flexible hours? Apex Support Solutions is seeking a dedicated Night Shift Customer Service Representative to join our growing team in Chicago, IL.
We are proud to offer No Experience Required positions with comprehensive training. If you are a night owl who thrives in a fast-paced environment, this is the perfect opportunity for you to kickstart your career and earn a competitive income.
Why Choose Us?
- Competitive hourly pay starting at $18.00.
- Full benefits package (Health, Dental, Vision) after 90 days.
- Flexible scheduling and career growth opportunities.
- Modern office environment with free parking.
Don't let a lack of experience hold you back. Apply today and take the first step towards a rewarding career in customer service!
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Accurately document all customer interactions and solutions in the CRM system.
- Maintain a professional and positive demeanor during late-night shifts.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to suggest additional products or services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Ability to work independently and manage time effectively.
- Excellent verbal and written communication skills.
- Reliable internet connection (if working hybrid/remote components).
- Must be available to work rotating night shifts, including weekends and holidays.