Job Description
Are you seeking a dynamic career opportunity that offers flexibility and growth? Apex Night Operations is currently hiring a motivated Night Shift Customer Service Representative to join our expanding team in Tampa, FL.
We pride ourselves on delivering top-tier support to our clients, and we need a reliable, professional individual to handle high-volume inquiries during our peak evening hours. If you have excellent communication skills and a desire to advance your career, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: 7:00 PM – 3:00 AM schedule.
- Benefits: Comprehensive health, dental, and vision insurance available after 90 days.
- Professional Growth: Clear pathways for promotion and skill development.
Take the next step in your career today by applying for this exciting role.
Responsibilities
- Manage Inquiries: Receive and resolve customer calls and emails regarding products, services, and account status during the night shift.
- Problem Solving: Troubleshoot issues efficiently and escalate complex matters to the appropriate supervisor while maintaining high customer satisfaction scores.
- Documentation: Accurately record all interactions and customer feedback into the CRM system to ensure data integrity.
- Team Collaboration: Communicate effectively with morning shift teams to ensure a seamless handover of ongoing cases and critical alerts.
- Product Knowledge: Stay up-to-date with company policies and product features to provide accurate information to clients.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: 0-2 years of customer service experience preferred, but entry-level candidates with strong interpersonal skills are encouraged to apply.
- Technical Skills: Proficiency with Microsoft Office Suite and basic computer navigation.
- Communication: Exceptional verbal and written communication skills with a professional phone demeanor.
- Availability: Must be available to work full-time, 7:00 PM to 3:00 AM, Monday through Friday.