Job Description
We are seeking a motivated Junior Technical Support Specialist to join our dynamic team in Nashville. This is an entry-level opportunity for individuals eager to launch a career in Information Technology with immediate start availability.
At Apex Innovations, we pride ourselves on providing world-class service to our clients. As a member of our support team, you will gain hands-on experience in troubleshooting, system administration, and customer relationship management. No prior experience is required—we provide comprehensive training!
What You Will Do:
As the face of our technical support, you will serve as the first point of contact for our clients, ensuring they receive prompt and effective solutions to their technical challenges.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person assistance.
- Diagnose and resolve common hardware and software connectivity issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Assist in the deployment of new hardware and software updates across the organization.
- Communicate complex technical information to non-technical users in clear, simple language.
- Collaborate with senior IT staff to escalate and resolve complex tickets efficiently.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Basic understanding of operating systems (Windows 10/11, macOS) and network concepts.
- Strong customer service orientation with a patient and helpful demeanor.
- Excellent written and verbal communication skills.
- Ability to troubleshoot common technical problems and think critically.
- Must be willing to start immediately and work full-time hours.