Job Description
We are seeking a Junior Technical Support Specialist to join our dynamic team in Raleigh, North Carolina. This is an excellent opportunity for recent graduates or individuals looking to start their career in the IT and Customer Service industry. We pride ourselves on our comprehensive training programs designed to set you up for success.
As a member of our team, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring a seamless user experience. If you are eager to learn and grow within a supportive environment, we want to hear from you.
Why Join Us?
- Comprehensive paid training program for new hires.
- Career growth opportunities within a rapidly expanding tech firm.
- Modern office environment with flexible work arrangements.
- Health, dental, and vision insurance available from day one.
Responsibilities
- Provide clear, professional, and empathetic technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot common software and hardware issues with guidance from senior staff.
- Document all customer interactions and technical resolutions in our ticketing system accurately.
- Collaborate with the development team to identify recurring technical issues and suggest product improvements.
- Stay up-to-date with company products and services to answer product-related inquiries accurately.
- Escalate complex technical issues to Tier 2 support when necessary.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science, IT, or related field is a plus but not mandatory.
- Strong written and verbal communication skills with a customer-first mindset.
- Basic computer literacy and familiarity with operating systems (Windows, macOS) and web browsers.
- Ability to work independently as well as part of a collaborative team.
- Problem-solving mindset with a genuine desire to help others succeed.
- Reliable internet connection and a quiet workspace if working remotely.