Job Description
Are you a self-starter looking to break into the tech industry?
At Apex Digital Solutions, we believe in nurturing talent. We are looking for a Junior Technical Support Specialist to join our dynamic team in Austin, Texas. In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service while learning the ropes of modern IT infrastructure.
Why join us? We offer comprehensive training, mentorship programs, and a clear pathway for advancement.
We are looking for individuals who are eager to learn, communicate effectively, and thrive in a fast-paced environment.
What you will do:
• Assist customers with technical inquiries via phone and email.
• Perform basic troubleshooting and system checks.
• Document customer interactions and feedback in our CRM system.
• Collaborate with senior staff to learn best practices.
• Participate in team meetings and training sessions.
Requirements:
• High school diploma or equivalent (Bachelor’s degree a plus but not required).
• Basic computer literacy and internet navigation skills.
• Strong verbal and written communication skills.
• A positive attitude and a desire to help others.
• Ability to work flexible hours, including some evenings.
Benefits:
• Competitive salary starting at $45k.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
Ready to start your career? Apply today!
At Apex Digital Solutions, we believe in nurturing talent. We are looking for a Junior Technical Support Specialist to join our dynamic team in Austin, Texas. In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service while learning the ropes of modern IT infrastructure.
Why join us? We offer comprehensive training, mentorship programs, and a clear pathway for advancement.
We are looking for individuals who are eager to learn, communicate effectively, and thrive in a fast-paced environment.
What you will do:
• Assist customers with technical inquiries via phone and email.
• Perform basic troubleshooting and system checks.
• Document customer interactions and feedback in our CRM system.
• Collaborate with senior staff to learn best practices.
• Participate in team meetings and training sessions.
Requirements:
• High school diploma or equivalent (Bachelor’s degree a plus but not required).
• Basic computer literacy and internet navigation skills.
• Strong verbal and written communication skills.
• A positive attitude and a desire to help others.
• Ability to work flexible hours, including some evenings.
Benefits:
• Competitive salary starting at $45k.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
Ready to start your career? Apply today!
Responsibilities
- Assist customers with technical inquiries via phone and email.
- Perform basic troubleshooting and system checks.
- Document customer interactions and feedback in our CRM system.
- Collaborate with senior staff to learn best practices.
- Participate in team meetings and training sessions.
Qualifications
- High school diploma or equivalent (Bachelor’s degree a plus but not required).
- Basic computer literacy and internet navigation skills.
- Strong verbal and written communication skills.
- A positive attitude and a desire to help others.
- Ability to work flexible hours, including some evenings.