Job Description
Are you looking to kickstart your career in the dynamic tech industry?
Innovate Seattle Solutions is currently seeking a Junior Technical Support Specialist to join our growing team. We believe in hiring for potential and providing comprehensive training. If you are a quick learner with a passion for technology and a desire to help others, we want to hear from you.
Innovate Seattle Solutions is currently seeking a Junior Technical Support Specialist to join our growing team. We believe in hiring for potential and providing comprehensive training. If you are a quick learner with a passion for technology and a desire to help others, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the setup and configuration of new employee workstations and peripherals.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with senior engineers to learn best practices and advanced troubleshooting.
- Maintain accurate inventory of IT equipment and supplies.
- Respond to user inquiries via email, phone, and ticketing systems efficiently.
- Participate in ongoing training to stay updated on new technologies.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and complete mandatory certification training.
- Ability to work in a fast-paced, team-oriented environment.