Job Description
Ready to launch your career in technology tomorrow?
We are seeking ambitious, self-motivated individuals to join the Denver Innovations Group as Junior Technical Support Associates. This is an incredible opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced, modern tech environment. If you are looking for a role that offers immediate impact and rapid career growth, apply today and start your journey with us.
Why Join Us?
• Immediate Start: Begin training and working as early as tomorrow.
• Mentorship: Learn from senior engineers and technical leads.
• Growth Path: Clear roadmap to Senior Support, System Administration, or Network Engineering.
• Modern Tech Stack: Work with the latest hardware and cloud technologies.
Responsibilities
- Diagnose & Resolve: Troubleshoot hardware, software, and network connectivity issues for end-users in a remote and hybrid setting.
- Technical Guidance: Provide exceptional customer service by explaining complex technical concepts to non-technical users in simple terms.
- System Maintenance: Assist in the deployment, configuration, and maintenance of desktop environments and peripherals.
- Documentation: Accurately log and update ticketing systems (e.g., JIRA, Zendesk) to track issue resolution and maintain knowledge bases.
- Asset Management: Help manage inventory for laptops, monitors, and mobile devices, ensuring proper tracking and disposal procedures.
- Collaboration: Work closely with the IT operations team to implement new software updates and security patches.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Technical Basics: Familiarity with Windows, macOS, and basic networking concepts (LAN/WAN).
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Problem Solving: Strong analytical skills and the ability to think critically to resolve unexpected issues.
- Adaptability: Willingness to learn new technologies quickly and adapt to changing priorities.
- Availability: Must be available to start immediately (within 2 weeks).