Job Description
Are you ready to launch your career in the dynamic IT sector? Apex Digital Solutions is looking for a motivated Junior Technical Support Specialist to join our team in Baltimore, MD. We offer an immediate hire opportunity for driven individuals ready to learn and grow in a supportive environment.
In this entry-level role, you will be the first point of contact for our clients, solving technical challenges and ensuring smooth daily operations. We value curiosity and dedication over years of experience.
What You'll Do:
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist end-users with password resets, account access, and system navigation.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with senior technicians to gain hands-on experience.
- Perform routine system checks and maintenance tasks.
- Communicate technical solutions clearly to non-technical users.
Requirements:
- High school diploma or equivalent; Bachelor’s degree in IT is a plus.
- Basic understanding of computers, networks, and operating systems.
- Strong customer service orientation and patience.
- Excellent communication skills (written and verbal).
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to obtain industry certifications.
Join us and start your professional journey today!