Job Description
Join TechSolutions Inc. as an Entry Level Remote IT Support Specialist and launch your tech career today! We're hiring immediately for motivated candidates in Indianapolis to provide critical technical support to our growing client base. This fully remote position offers comprehensive training and rapid career advancement opportunities. As a key member of our dynamic team, you'll troubleshoot systems, resolve user issues, and deliver exceptional customer service while gaining hands-on experience with cutting-edge technologies.
Our culture values innovation, collaboration, and continuous learning. Enjoy flexible hours, competitive benefits, and the chance to work with industry leaders. If you're passionate about technology and eager to grow professionally, apply now to start your journey with us!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using ticketing systems
- Document all interactions and resolutions in CRM software
- Collaborate with senior engineers on complex technical problems
- Conduct user training on company systems and best practices
- Monitor system performance and report potential security risks
- Assist in deploying new software updates and patches
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently in a remote environment
- CompTIA A+ or similar certification preferred