Job Description
Launch your tech career with InnovateTech Solutions! We're urgently seeking motivated Entry Level IT Support Specialists to join our dynamic Las Vegas team. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technology while providing essential support to our clients. This is your opportunity to grow professionally in a fast-paced environment with mentorship from industry veterans. Join us and become part of Nevada's thriving tech revolution!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktop/laptop equipment and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in cross-departmental IT projects and initiatives
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Customer service mindset with patience and professionalism
- Ability to work independently and as part of a team
- Eagerness to learn new technologies and industry best practices
- CompTIA A+ certification preferred (not required)