Job Description
Are you eager to launch a career in the technology sector? Apex Digital Solutions is looking for enthusiastic individuals for our Entry Level Tech Support team in Phoenix, AZ. We pride ourselves on fostering growth and offer comprehensive on-the-job training for all new hires, meaning no prior experience is necessary. Join a forward-thinking company where your potential is our priority.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve basic hardware and software issues.
- Document customer interactions and resolutions in our ticketing system.
- Assist in maintaining the inventory of IT equipment and supplies.
- Learn and apply new software updates and security protocols.
- Collaborate with the senior IT team to improve support processes.
Qualifications
- High school diploma or GED is required.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal and communication skills.
- Ability to explain complex technical concepts in simple terms.
- A proactive attitude and willingness to learn new technologies.
- Must be available to work full-time hours.