Job Description
Join our dynamic team at TechFlow Solutions and launch your career in technology! We're seeking motivated entry-level professionals to fill immediate IT Support positions across Philadelphia and New York. No experience necessary – we provide comprehensive training to help you grow into a tech industry leader. Enjoy competitive benefits, flexible schedules, and opportunities for rapid advancement in our fast-paced environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document all IT incidents and resolutions using our ticketing system
- Collaborate with senior team members on complex technical projects
- Conduct routine system maintenance and security updates
- Deliver user training on new software and procedures
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service experience preferred
- Valid driver's license (for occasional site visits)