Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're hiring motivated individuals in Raleigh, NC (remote) with no prior experience required. Our comprehensive paid training program will equip you with essential skills to thrive in this role. Enjoy competitive compensation, flexible remote work, and opportunities for growth within a supportive environment. If you're eager to learn and build a career in IT, apply now!
Responsibilities
- Provide remote technical support to resolve hardware/software issues
- Assist users with system setups, configurations, and troubleshooting
- Document incidents and solutions using IT service management tools
- Collaborate with senior team members on complex technical problems
- Participate in ongoing training to enhance technical knowledge
- Maintain security protocols for company systems and data
- Contribute to knowledge base articles for team reference
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior IT experience required
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Proficient in basic computer applications (Windows, Office)
- Self-motivated with excellent time management
- Reliable home internet connection for remote work
- Customer service mindset with patience and empathy