Job Description
Join TechBoston Solutions and kickstart your IT career with our comprehensive paid training program! We're seeking motivated individuals in Boston to become Junior IT Support Specialists, with no prior experience required. Our 8-week hands-on training covers networking, security protocols, and system administration – everything you need to succeed. Enjoy a supportive team environment, clear career progression paths, and competitive benefits including health insurance and retirement plans. Located in Boston's vibrant Seaport District, you'll work with cutting-edge technology while making a real impact in our clients' digital transformation journey.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems
- Monitor network performance and security systems
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex system integrations
- Participate in after-hours on-call rotation (rotating schedule)
- Complete all training modules with 90%+ proficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and willingness to learn
- Strong problem-solving and communication skills
- Ability to work in a fast-paced team environment
- Basic computer literacy (Microsoft Office suite)
- Valid driver's license (for occasional client site visits)
- Compulsory attendance of all training sessions
- Must pass background check and drug screening