Job Description
Join TechStart Innovations and launch your career tomorrow! We're seeking passionate entry-level professionals to join our dynamic IT support team in Chicago or work remotely. This is your chance to gain hands-on experience with cutting-edge technology while making an immediate impact. Our fast-paced startup environment offers unparalleled growth opportunities and mentorship from industry veterans. If you're ready to hit the ground running and build your professional foundation, apply now!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Manage helpdesk ticketing system and document resolution processes
- Collaborate with senior IT staff on network security initiatives
- Assist with onboarding new employees and equipment setup
- Participate in system maintenance and upgrade projects
- Document technical procedures and create knowledge base articles
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently in remote environment
- CompTIA A+ certification preferred (not required)
- Proficient in Microsoft Office 365 suite
- Eagerness to learn new technologies quickly