Job Description
Launch your career in tech with our paid training program! TechSolutions Inc. is seeking motivated Entry Level Tech Support Specialists in Austin, TX. No prior experience required – we provide comprehensive training to equip you with industry-leading skills. Join our dynamic team and become part of Austin's booming tech scene while receiving competitive compensation and growth opportunities.
Our 8-week paid training program covers networking, cybersecurity basics, and customer service excellence. After training, you'll provide frontline technical support to enterprise clients, troubleshoot complex issues, and collaborate with senior engineers. This is your gateway to a lifelong career in technology with clear advancement paths.
Responsibilities
- Deliver technical support via phone, email, and remote assistance
- Diagnose hardware/software issues using diagnostic tools
- Document all interactions in ticketing systems with precision
- Collaborate with cross-functional teams to resolve escalated issues
- Participate in ongoing skills development workshops
- Assist in deploying and configuring new IT infrastructure
- Maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Authorized to work in the United States
- Valid driver's license (for occasional on-site visits)