Job Description
Launch your tech career with our paid training program! Tampa Bay Tech Academy is seeking motivated entry-level professionals for immediate full-time positions in IT support. No prior experience required – we provide comprehensive paid training covering networking, cybersecurity fundamentals, and customer service excellence. Join our dynamic team and gain hands-on experience with industry-standard tools while earning competitive pay. This is your chance to transform your passion for technology into a stable career with growth opportunities in one of Florida's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install and configure hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex problems
- Participate in ongoing skills development workshops
- Maintain inventory of IT assets and equipment
- Adhere to company security protocols and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced team environment
- Willingness to learn technical concepts quickly
- Reliable transportation to our Tampa training facility
- Passion for technology and customer service