Job Description
Are you ready to kickstart your career in technology? Charlotte Tech Innovations is looking for a motivated Junior IT Support Specialist to join our rapidly growing team in Charlotte, NC. We value potential over experience and are committed to training the next generation of IT professionals. If you have a passion for technology and a drive to learn, we want to hear from you!
We offer a competitive benefits package, opportunities for rapid career advancement, and a collaborative work environment that encourages innovation. If you are eager to learn and ready to work hard, this is the perfect opportunity for you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Assist with the setup and configuration of new workstations and peripherals.
- Manage inventory of IT assets and supplies.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior staff to implement IT best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment and adapt to changing priorities.