Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals to join our team as Entry-Level Tech Associates in Cleveland. No prior experience required – we provide all necessary training to build foundational skills in IT support, software troubleshooting, and client communication. This full-time position offers competitive pay, benefits, and clear growth pathways into advanced technical roles.
Our 8-week paid training curriculum covers hardware diagnostics, network basics, cybersecurity fundamentals, and customer service excellence. Upon completion, you'll transition to supporting enterprise clients while continuing mentorship. We value initiative and problem-solving – if you're eager to learn and grow in a fast-paced tech environment, this opportunity is for you!
Why Join Us?
- Full salary during training period ($18/hour)
- Industry-recognized certifications included
- Career advancement opportunities
- Health benefits and 401k matching
Responsibilities
- Complete 8-week paid training program covering IT fundamentals
- Provide technical support to clients via phone, email, and remote access
- Diagnose and resolve hardware/software issues
- Document technical procedures and client interactions
- Collaborate with senior technicians on complex cases
- Stay updated on emerging technologies through continuous learning
- Maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet proficiency
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification
- Reliable transportation to downtown Cleveland office