Job Description
Join our dynamic team as a Junior IT Support Specialist in Charlotte, NC! We're urgently hiring motivated individuals to launch their tech careers in a fast-paced environment. As a key player in our IT department, you'll provide critical technical support to ensure seamless operations across our organization. This is your opportunity to grow with a forward-thinking company offering competitive benefits, mentorship, and rapid advancement paths.
Why Join Us? • Industry-leading training programs • Collaborative team culture • Career growth opportunities • Comprehensive health benefits • Flexible work arrangements
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1/2 technical support via phone, email, and in-person
- Manage user accounts, permissions, and access controls
- Deploy and configure new workstations and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and perform preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support/internship experience
- Proficiency with Windows OS and Microsoft Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (willing to train)
- Ability to lift 30 lbs for equipment maintenance