Job Description
Are you eager to launch your career in the heart of Silicon Valley? Nexus Tech Solutions is seeking a highly motivated Junior IT Support Specialist to join our dynamic team. We offer an immediate start for the right candidate and a pathway to rapid professional growth in a fast-paced tech environment.
In this role, you will be the first point of contact for our employees, ensuring seamless technical operations and contributing to a culture of innovation.
Why Join Us?
- Immediate Hiring: Start your career within 2 weeks.
- Modern Stack: Work with the latest cloud and security technologies.
- Competitive Pay: Comprehensive benefits package included.
Responsibilities
- Provide Tier 1 technical support via phone and email, resolving hardware and software issues efficiently.
- Manage and maintain company inventory, including laptops, monitors, and peripherals.
- Assist in the setup and configuration of new user workstations and mobile devices.
- Document all support tickets and issues in our ticketing system (ServiceNow/Jira).
- Collaborate with the Senior Engineering team to identify process improvements.
- Perform regular system updates and security patching to ensure compliance.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Strong interest in networking, operating systems, and cloud technologies.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Willingness to work in a hybrid office environment (3 days on-site in San Jose).
- Ability to work well under pressure and meet tight deadlines.