Job Description
We are seeking a motivated and detail-oriented Junior IT Support Specialist to join our expanding team in London. This is an immediate hire opportunity for an entry-level professional looking to launch a career in Information Technology.
As the first point of contact for our internal employees and external clients, you will play a crucial role in maintaining our high standards of technical service. You will work in a dynamic environment that encourages learning, innovation, and career progression.
Why join us?
- Immediate start available for the right candidate.
- Comprehensive training and mentorship from senior engineers.
- Competitive salary and performance-based bonuses.
Responsibilities
- Provide first-level technical support via phone, email, and a ticketing system to resolve hardware and software issues.
- Troubleshoot and resolve connectivity problems, printer malfunctions, and workstation configurations.
- Assist in the deployment of new laptops, desktops, and mobile devices to staff members.
- Monitor system performance and alert the senior team to potential issues before they impact business operations.
- Maintain accurate and up-to-date documentation for all technical incidents and resolutions.
- Conduct basic user training sessions on company security policies and software applications.
Qualifications
- A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred, though equivalent experience is accepted.
- Familiarity with Windows and macOS operating systems.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent verbal and written communication skills with a customer-first attitude.
- Eagerness to learn new technologies and a proactive approach to professional development.
- Ability to work independently as well as part of a collaborative team.