Job Description
Launch Your Tech Career in Las Vegas
We are seeking enthusiastic Junior IT Support Specialists to join our dynamic team. If you are a recent graduate or a career changer with a passion for technology and problem-solving, this is your opportunity to join a leading tech firm in the heart of Nevada.
What You Will Do:
As an entry-level IT professional, you will be the face of our technical support team. You will assist employees with daily technical challenges, learn from senior engineers, and grow into a vital role within our infrastructure.
Responsibilities
- Provide Tier 1 technical support to staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the setup, deployment, and configuration of new workstations and user accounts.
- Maintain accurate documentation of all technical issues and resolutions.
- Collaborate with the network team to ensure seamless connectivity and security.
- Participate in regular system maintenance and IT asset management.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science, IT, or related field preferred).
- Basic understanding of operating systems (Windows and macOS) and networking concepts.
- Familiarity with help desk software and ticketing systems (e.g., Jira, Zendesk) is a plus.
- Strong analytical thinking and troubleshooting skills.
- Excellent customer service and communication abilities.
- Willingness to obtain industry certifications (CompTIA A+).