Job Description
Are you ready to launch your career in the technology industry?
At Apex Tech Solutions, we believe in nurturing talent and providing a pathway to success for motivated individuals. We are currently seeking a Junior IT Support Specialist to join our growing team in Philadelphia, PA. This is a fantastic opportunity for someone with a strong work ethic and a passion for technology who is ready to learn and grow without prior experience required.
You will be part of a dynamic team where your daily contributions will make a real impact. We offer comprehensive on-the-job training and mentorship to help you develop the skills necessary for a long-term career in IT.
Responsibilities
- Provide Tier 1 Technical Support: Assist colleagues and clients with hardware and software troubleshooting issues via phone, email, and in-person.
- Hardware & Software Installation: Set up workstations, configure operating systems, and install essential software applications.
- System Monitoring: Monitor system performance and report potential issues to the senior IT team to ensure business continuity.
- User Assistance: Guide users through standard operating procedures and resolve common technical queries.
- Asset Management: Help maintain accurate records of company equipment and inventory.
- Documentation: Create and maintain detailed logs of technical issues and resolutions.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Experience: No prior experience required. We are looking for eager learners with a positive attitude.
- Technical Aptitude: Familiarity with basic computer concepts, the internet, and Microsoft Office Suite is preferred.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with diverse teams.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot basic issues.
- Reliability: A dependable work ethic with the ability to work full-time hours (Monday - Friday).