Job Description
Are you a tech enthusiast ready to launch your career in Information Technology? Omaha Digital Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Omaha, Nebraska. This is an exceptional opportunity for recent graduates or individuals looking to pivot into the tech industry.
In this entry-level role, you will serve as the primary point of contact for our internal employees, providing top-tier technical support and ensuring our daily operations run seamlessly. We prioritize mentorship and growth, providing you with the tools you need to succeed in a fast-paced environment.
Key Benefits:
- Competitive base salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement programs.
- Flexible work hours and a collaborative team culture.
Ready to start your IT journey? Apply today!
Responsibilities
- Provide first-level technical support via phone, email, and in-person, troubleshooting hardware, software, and network issues.
- Assist with the deployment, setup, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Monitor and maintain the health of our IT infrastructure, reporting issues to senior staff promptly.
- Document all support tickets, incidents, and resolutions in our CRM system.
- Collaborate with cross-functional teams to implement new software updates and security patches.
- Perform routine system checks and preventative maintenance to ensure system stability.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Familiarity with Microsoft Windows operating systems and Microsoft Office Suite (Word, Excel, Outlook).
- Strong interest in networking, hardware configuration, and software troubleshooting.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and prioritize tasks in a high-volume environment.
- Willingness to learn and adapt to new technologies quickly.