Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Systems is seeking a motivated Junior IT Support Specialist to join our growing team in Atlanta, GA. We offer a fantastic opportunity for recent graduates and career changers to gain hands-on experience in enterprise IT environments. If you have a passion for problem-solving and a desire to learn, we want to hear from you!
In this role, you will be the first point of contact for our internal employees, ensuring they have the technical resources they need to succeed. You will work alongside experienced IT professionals who are dedicated to mentoring you and helping you grow your technical skillset.
Responsibilities
- Troubleshoot & Resolve: Provide first-level technical support for hardware, software, and network issues via phone and ticketing systems.
- System Management: Assist in the deployment, configuration, and maintenance of workstations, laptops, and peripherals.
- Documentation: Log and track all helpdesk tickets and update technical documentation to ensure knowledge base accuracy.
- Network Support: Support local area network (LAN) operations and troubleshoot connectivity issues for remote and on-site users.
- Collaboration: Work closely with senior IT staff on system upgrades, security patches, and software migrations.
- User Assistance: Guide end-users on best practices for IT security, password management, and software usage.
Qualifications
- Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic Knowledge: Familiarity with Microsoft Windows and macOS operating systems.
- Networking: Understanding of basic networking concepts such as TCP/IP, DNS, and DHCP.
- Soft Skills: Excellent verbal and written communication skills with a customer-centric approach.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical issues efficiently.
- Adaptability: Ability to adapt to new technologies and learn quickly in a dynamic environment.
- Certification: CompTIA A+ certification is a plus but not mandatory for this entry-level role.