Job Description
Join TechGrow Solutions as a Junior IT Support Specialist and launch your tech career with comprehensive training! We're hiring immediately for a fully remote position based in Denver, Colorado. No experience required – we'll provide all the training you need to succeed. This is your chance to start tomorrow in a dynamic environment with growth opportunities and competitive benefits.
Why TechGrow Solutions?
- Industry-leading certification programs (CompTIA, Cisco)
- Mentorship from senior engineers
- Flexible remote work culture
- Clear career progression path
- Comprehensive health and wellness package
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Install and configure operating systems and applications
- Document incident resolutions in ticketing systems
- Collaborate with cross-functional teams on complex issues
- Participate in ongoing training modules
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer systems and networks
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Self-motivated with time management skills
- Comfortable working independently in remote settings
- Customer service mindset with patience and empathy