Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Colorado Springs. This is your opportunity to gain hands-on experience with cutting-edge technology while supporting our clients' digital transformation. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment designed for growth.
At TechNova, we believe in nurturing talent. You'll receive mentorship from industry veterans and access to continuous learning programs. If you're passionate about technology and eager to build a professional foundation, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new systems and applications
- Monitor system performance and security protocols
- Assist with cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- CompTIA A+ certification preferred (not required)
- Valid Colorado driver's license (for occasional on-site visits)