Job Description
We are seeking ambitious and enthusiastic individuals to join our team as an Entry Level Technical Support Specialist. This is a unique opportunity for motivated candidates to launch a successful career in Information Technology without requiring prior professional experience. We provide comprehensive paid training and mentorship to help you grow into a vital member of our IT department. If you are passionate about technology and want to work in a dynamic environment in Virginia Beach, we want to meet you.
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat.
- Troubleshoot and resolve basic hardware, software, and network connectivity issues.
- Document all technical issues and resolution steps in our knowledge management system.
- Assist in the deployment and configuration of new workstations and peripherals.
- Collaborate with senior IT staff to learn advanced troubleshooting methodologies.
- Maintain a high level of customer satisfaction by communicating clearly and professionally.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent written and verbal communication skills.
- A valid driver’s license is a plus.