Job Description
Join our dynamic IT team in sunny Miami and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This hybrid role offers comprehensive training, mentorship from industry experts, and a clear path to career advancement. If you're passionate about technology and eager to learn, apply today and become part of Miami's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate incident logs
- Collaborate with senior engineers on network and security tasks
- Manage user accounts and access permissions in Active Directory
- Assist with asset management and inventory tracking
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS and networking concepts
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (willing to sponsor)
- Valid driver's license for occasional on-site visits
- Proficiency with Microsoft Office 365