Job Description
Join Nevada Tech Solutions as an Entry Level IT Support Specialist and launch your career in the heart of Las Vegas' booming tech sector. We're seeking motivated tech enthusiasts to provide essential IT infrastructure support to our growing client base. This full-time role offers comprehensive training, mentorship opportunities, and clear pathways for career advancement within our dynamic organization.
Our team values innovation, collaboration, and continuous learning. As part of our Las Vegas operations, you'll gain hands-on experience with cutting-edge technologies while contributing to a culture that celebrates technical excellence and professional growth.
Responsibilities
- Provide Tier 1 technical support for desktop hardware, software, and peripheral devices
- Diagnose and resolve network connectivity issues across LAN/WAN environments
- Assist with system installations, configurations, and software deployments
- Document technical issues and resolutions using our ticketing system
- Collaborate with senior technicians on complex infrastructure projects
- Conduct routine system maintenance and security updates
- Deliver exceptional customer service with clear communication
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (training provided if needed)
- Valid Nevada driver's license for occasional client site visits