Job Description
Join our dynamic team as an entry-level IT Support Specialist and launch your career in technology! CyberNet Solutions is a leading IT services provider in El Paso dedicated to empowering businesses with cutting-edge solutions. We offer a supportive environment where you'll gain hands-on experience while making a tangible impact on our clients' operations. This full-time position includes comprehensive training, mentorship from industry experts, and clear pathways for career advancement. Enjoy competitive compensation, health benefits, and a flexible hybrid work schedule. If you're passionate about technology and eager to grow, we want to hear from you!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Assist with system upgrades, security patches, and software deployments
- Document technical procedures and maintain accurate incident records
- Collaborate with senior technicians to resolve complex issues
- Conduct user training on IT systems and best practices
- Monitor system performance and report potential security risks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent communication abilities and customer service mindset
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation for occasional on-site visits
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)