Job Description
Join Tech Innovate Inc.'s dynamic IT team as a Junior IT Support Specialist! This exciting entry-level role offers hands-on experience in maintaining corporate infrastructure while working with cutting-edge technologies. You'll be the go-to technical resource for our Los Angeles-based employees, ensuring seamless operations and exceptional user experiences. Perfect for recent graduates eager to launch their careers in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions in Active Directory
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service aptitude
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with Microsoft Office 365 and cloud technologies
- Ability to lift 30 lbs and work in a dynamic office environment