Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our Columbus team and revolutionize how businesses leverage technology. This is your golden ticket to hands-on experience in a dynamic environment with mentorship from industry veterans.
Enjoy competitive compensation, comprehensive benefits including health/dental/vision, tuition reimbursement, and clear advancement pathways. Our modern downtown office features collaborative workspaces, cutting-edge equipment, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ employees
- Deploy and configure desktops/laptops with Windows 11 and enterprise applications
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures and knowledge base articles in ServiceNow
- Assist with network monitoring using SolarWinds and troubleshooting connectivity issues
- Support Microsoft 365 administration including Teams and Exchange Online
- Collaborate with cybersecurity team on patch management and vulnerability remediation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and basic networking concepts (TCP/IP, DNS)
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Strong problem-solving skills and ability to communicate technical concepts clearly
- Attention to detail with ability to follow documented procedures
- Valid driver's license and reliable transportation for occasional off-site support