Job Description
Join NexusTech Solutions' award-winning IT team and launch your career in the heart of New York City's tech scene! We're seeking motivated tech enthusiasts ready to transform their passion into professional expertise. Our comprehensive training program combines hands-on experience with mentorship from industry veterans, ensuring you gain cutting-edge skills in enterprise systems and cybersecurity. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement in one of NYC's fastest-growing tech companies.
Responsibilities
- Provide Tier 1/2 technical support to 500+ employees across diverse departments
- Deploy and configure Windows/macOS workstations using SCCM and Jamf
- Manage Active Directory accounts, group policies, and O365 permissions
- Diagnose hardware/network issues using Wireshark and SolarWinds
- Document SOPs and create knowledge base articles in Confluence
- Collaborate with vendors for equipment procurement and asset management
- Participate in after-hours rotation for critical system maintenance
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Experience with ServiceNow or similar ticketing systems
- Strong written/verbal communication skills
- Ability to lift 30lbs for equipment installation
- Valid driver's license for occasional site visits