Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in Silicon Valley! We're seeking passionate entry-level professionals to provide essential technical support across our cutting-edge environment. This role offers hands-on experience with enterprise systems, mentorship from industry veterans, and a clear path to career advancement in one of America's tech capitals. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with innovative technologies that shape the future.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Manage user account administration and access controls in Active Directory
- Deploy and configure workstations, peripherals, and network equipment
- Document IT processes and maintain accurate asset inventory systems
- Collaborate with senior engineers on infrastructure projects
- Train employees on security best practices and company IT policies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of internship or academic IT support experience
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong troubleshooting skills and customer service orientation
- Familiarity with service desk tools (e.g., ServiceNow, Jira Service Desk)
- CompTIA A+ certification preferred but not required