Job Description
Are you looking to launch a career in the booming tech industry? Apex Digital Solutions is currently hiring an Entry Level IT Support Specialist in Raleigh, NC. We are dedicated to finding talented individuals who are eager to learn and grow, offering no experience required for this position.
We provide comprehensive training and a supportive environment where you can master the fundamentals of IT support. If you have a passion for technology and a strong work ethic, we want to hear from you. Join a team that values innovation and rewards hard work.
Why Join Us?
- Paid training and mentorship programs.
- Career advancement opportunities within a growing organization.
- Competitive salary and comprehensive benefits package.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with senior IT staff to learn best practices and advanced troubleshooting techniques.
- Monitor system performance and report any anomalies to the team.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and familiarity with Windows and Mac operating systems.
- Strong desire to learn and a proactive attitude toward problem-solving.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliable internet connection and a dedicated workspace for remote training.