Job Description
Join InnovateTech Solutions and kickstart your IT career tomorrow! We're urgently seeking motivated entry-level professionals to join our dynamic Columbus team. As a fast-growing tech leader, we offer hands-on training, mentorship, and rapid advancement opportunities. Perfect for recent graduates or career changers eager to dive into the tech industry. Start your journey with us immediately!
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for clients
- Document cases in ticketing systems with detailed notes
- Collaborate with senior engineers on complex escalations
- Conduct remote system configurations and troubleshooting
- Participate in daily team training and knowledge sharing
- Support internal IT initiatives and special projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong customer service and communication skills
- Ability to troubleshoot technical problems methodically
- Willingness to learn new technologies quickly
- Reliable transportation to our Columbus office
- Availability for immediate start (tomorrow or next day)
- Positive attitude and team-player mentality