Job Description
Join our dynamic IT team as a Junior IT Support Specialist in Houston! This entry-level role offers hands-on experience with cutting-edge technology while providing critical support to our organization. You'll work in a collaborative environment where your growth is prioritized, with mentorship from seasoned professionals. We're seeking passionate tech enthusiasts ready to launch their careers in the heart of Houston's thriving tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Diagnose and resolve network connectivity problems using diagnostic tools
- Assist with system installations, configurations, and upgrades
- Document all IT procedures and maintenance activities
- Collaborate with senior team on cybersecurity initiatives
- Support office AV equipment and video conferencing systems
- Participate in IT asset management and inventory tracking
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs for equipment handling
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid Texas driver's license for occasional equipment transport