Job Description
Join TechSolutions Chicago as a Junior IT Support Specialist and launch your career in technology! We're a dynamic IT services firm serving Chicago's thriving business community, and we're seeking passionate tech newcomers ready to grow with us. In this role, you'll be the first point of contact for our clients' IT needs, providing exceptional support while learning enterprise-level systems. Our collaborative environment offers mentorship, certification pathways, and opportunities to work with cutting-edge technologies. If you're a problem-solver with a hunger to learn, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate ticketing system records
- Assist with cybersecurity protocols including access management and data protection
- Collaborate with senior engineers on infrastructure projects
- Deliver user training on new systems and software applications
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional client site visits