Job Description
Join NexusTech Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide exceptional IT support to our dynamic team in Los Angeles. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment.
At NexusTech, we invest in our people. You'll receive comprehensive training, mentorship from senior engineers, and a clear path for career growth. Our modern downtown LA office features state-of-the-art facilities and a culture that values innovation and continuous learning.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions across company systems
- Document technical processes and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and maintenance
- Monitor system performance and troubleshoot technical escalations
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1+ years of technical support experience or relevant internship
- Proficiency with Windows OS and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid California driver's license required