Job Description
Welcome to Sunrise Tech Corp, where innovation meets opportunity. We are seeking a driven and curious Junior IT Support Specialist to join our dynamic team in Los Angeles. This is the perfect entry point for individuals looking to launch a career in technology. We provide comprehensive training, mentorship, and a clear pathway for growth.
As a key member of our support team, you will work alongside experienced professionals who are dedicated to your success. You will gain hands-on experience in troubleshooting, network administration, and user support.
Why Join Us?
- Competitive hourly rate and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Retirement savings plan with company match.
- Career advancement opportunities in a fast-paced tech environment.
Responsibilities
- Assist users with technical issues via phone, email, and in-person support.
- Perform basic hardware and software installations and configurations.
- Monitor and maintain computer inventory and asset tracking systems.
- Document technical issues and resolutions in the ticketing system.
- Learn and implement new software updates and security patches under supervision.
- Provide exceptional customer service to internal departments.
Qualifications
- High School Diploma or GED required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong desire to learn and adapt to new technologies.
- Excellent written and verbal communication skills.
- Ability to troubleshoot basic computer problems.
- Reliable internet connection and computer access for remote study.